Return Policy

Thank you for shopping with us at House of Chic LA. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 7 days of receipt, provided they are in original condition with tags intact. Once items are returned you will be entitled a store credit. ALL SALE ITEMS ARE FINAL SALE. 

We are not able to accept items that appear to have been worn, washed, are not in original condition, or have had tags removed. Every aspect of the garment must be free from signs of wear and odour.  

We can offer a store credit (excluding cost of delivery) and request that you return the item(s) unused and with the tags intact to us. Please ensure all return packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow up to 10 business days from the time we receive your return for it to be processed.

Where items are returned to us outside of this time period we reserve the right to return the item to you.

 

Return Process

  1. Fill out the Return Form:

    • To initiate a return please create a account by clicking "login" at the top right hand corner of our website. Or use link below: 
    • https://shopify.com/23990675/account

  2. Return Requirements:

    • Items must be returned in the original packaging with all tags attached.
    • If items are not in original packaging, your return will be denied, and the item(s) will be sent back to you.

  3. Inspection and Notification:

    • Once we receive your item, we will inspect it.
    • You will be notified if your return is approved or denied.

  4. Issuing Store Credit:

    • If approved, you will receive store credit via email shortly after the inspection.
    • If denied, you will also be notified.

Changed your mind? Your right to cancel.

We understand that you may change your mind about something you have bought online.

You have the right to cancel within 24 hours of placing your order if you simply change your mind. 

Where items are returned to us outside of this time period we reserve the right to return the item to you.

Undelivered Items

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

Return Address If you cannot print out the return label or need the return address, it is:

House of Chic: Returns
120 E 8th Street Suite #307
Los Angeles, CA 90014

Thank you for your business! We appreciate your understanding.